Urban Massage promo code: £15 off your first booking

Urban offers several types of at-home massage: Swedish massage (relaxing, the most popular), deep-tissue massage (muscle relief), sports massage (recovery), prenatal massage (for pregnant women), four-hands massage (two therapists at once), hot-stone massage. Beauty treatments are also available: manicure, pedicure, facials. Treatment durations range from 45 minutes to 2 hours. Each type of treatment is performed by therapists specialised in the relevant technique. For natural cosmetics to try at home, Nuoobox offers natural-beauty boxes.

To book on Urban, download the app (iOS and Android) or visit the site. Select the treatment type, duration, your address and desired time slot. Urban shows available therapists in your area with their profile, specialties and reviews. You can choose a favourite therapist or let Urban suggest one available quickly. Payment is made online by card. Confirmation is immediate. In case of an issue, cancellation is possible according to the platform's conditions.

Urban rigorously selects its therapists. Each practitioner must show recognised massage training (esthetics qualification, wellness-practitioner diploma, specialised training). Urban verifies certifications and conducts selection interviews. After registration, therapists are rated at each treatment by customers via the review system, ensuring a consistent quality level. Urban therapists work as independents. Urban takes a commission on each booking. For other wellness and beauty services at home, Yoojo also offers at-home providers with liability insurance.

Urban massages in the UK start at £64 for a 45-minute Express, with most one-hour treatments (Urban Classic, deep-tissue, sports, reflexology) around £74-79. Beauty treatments have their own rates. Urban pays practitioners 70% of the treatment price. The Urban Rewards loyalty programme earns points and unlocks regular £5 discounts. Rates vary by treatment, time and day of the week. Multi-session packages reduce the unit cost, and the referral gives £15 off your first booking. Prices are shown upfront in the app with no hidden fees. To get a reduced rate, see the referral offer on this page.

Founded in London in 2014, Urban expanded to Manchester and Birmingham in 2015, Paris in 2016, then Edinburgh, Glasgow and Liverpool. Originally "Urban Massage", it became "Urban" in November 2018 as it broadened beyond massage into beauty, osteopathy and wellbeing. The platform relies on more than 4,000 partner practitioners (200+ in Paris) and offers 14 styles of massage and treatment. It pays 70% of each treatment to the practitioner and verifies identity, insurance, qualifications and hygiene. The app is rated 4.8/5 on the App Store (12,000+ ratings). For other well-established at-home services, Yoojo has hundreds of thousands of providers.

Urban offers a B2B service for companies wanting to integrate massage into their employee benefits (workplace wellbeing, prevention of musculoskeletal disorders). On-site massages can be organised for entire teams, with therapists travelling to the premises. The Urban Corporate offer includes scheduling management, centralised billing and volume discounts. Workplace wellbeing is an increasingly valued talent-retention lever. For other innovative employee benefits, Wawashi offers cashback for employees on their everyday purchases.

The Urban app is rated 4.8/5 on the App Store across more than 12,000 ratings — a high score in personal services. Customers value the booking speed (a massage available within an hour), the quality of selected therapists, the convenience of at-home treatment (no travel to a spa, maximum relaxation at home) and the app's ease of use. Rare negative reviews concern last-minute therapist cancellations or availability delays at peak times. For comparison, Treatwell, Europe's #1 booking platform (13 countries), shows tens of thousands of salon reviews.

Urban is a leader in at-home massage. Its competitors include beauty platforms with an at-home option, and independent therapists found on wellness directories or Yoojo. Urban stands out for its rigorous therapist selection, fast availability (within an hour) and an intuitive mobile app. Some competitors focus more on salons and spas, with fewer at-home options. Independent therapists can be cheaper but offer fewer guarantees on training. Urban is recommended for reliability and guaranteed quality.

Urban offers gift cards to give an at-home massage — an original idea for birthdays, Mother's Day, Valentine's Day or retirements. The gift cards are available for different treatment types and durations. They're sent by email and usable directly via the Urban app. For complementary wellbeing gifts, Nuoobox offers natural and organic cosmetics boxes, and Place des Cartes lets you buy gift cards for many wellbeing retailers up to -35%.

Urban's main saving comes through referral: enter a personal code (such as RGREGU9LT) when you sign up in the app to get £15 off your first booking, and the referrer also gets £15 once your treatment is done. It can be repeated with no limit. Beware: many "-20%" or "-50%" codes shown by coupon aggregators are not official; the real, verifiable benefit is the £15 referral credit. Urban also runs the Urban Rewards loyalty programme (£5 discounts) and gift cards. For other wellbeing services and experiences at reduced prices, Fever and Groupon offer alternatives.